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Terms & Conditions that protect your account and wallet

When you open an account with prada118, you're entering into a clear set of rules designed to keep your funds safe and your gameplay fair.

Account access rulesPayment & withdrawal termsData and security policyDispute resolution
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prada118 Terms & Conditions that protect your account and wallet
HELP WITH YOUR ACCOUNT

Contact us about terms or account issues

Team online

Live chat support

Reach our terms support team via live chat in the account menu. Available 09:00–23:00 WIB, seven days a week. We answer questions about withdrawals, deposit holds, account limits and policy changes.

Email support

Send detailed account or terms questions to [email protected]. We respond within 24 hours with clarification on payment verification steps, closure requests or data subject access demands.

Account settings

Review your own terms acceptance, payment methods and security settings directly in the account dashboard. Update contact information or request a copy of our full policy from the Settings > Legal menu.

SECURITY & YOUR DATA

How we protect your account and handle your information

Account verification

All new accounts undergo identity verification before first withdrawal.

Data retention

We keep your account data for as long as your account is active, plus seven years after closure for regulatory…

Payment security

Deposits and withdrawals use encrypted channels and are processed only by licensed payment partners.

Cookie and tracking policy

We use essential cookies for login and session management, plus analytics cookies to understand how you use the lobby.

Account closure

You can request permanent account closure at any time via live chat or Settings > Account.

Data subject rights

You have the right to request a copy of all your personal data, correct inaccurate information, or request deletion where…

Frequently asked questions about our terms

No. The terms you accept when you register apply to your account from that moment on. We may update our terms in future, but we always notify you by email at least 14 days before changes take effect. You can review the updated terms in your Settings menu before they activate.

Providing false identity details, fake proof of address or another person's payment method is grounds for immediate account closure and fund forfeiture. We conduct random identity audits and use third-party verification services. Fraud is also reported to local authorities where applicable.

Most withdrawals clear within 5–15 minutes after verification is complete. During high-traffic periods or if your account fails a security check, processing may extend to 1–2 hours. Bank transfers typically arrive within one business day depending on your bank's processing speed.

We may temporarily freeze funds if we detect unusual activity, potential fraud or a violation of our terms. You'll receive an email explaining the hold and the steps to verify your account. Most verification holds are cleared within 24–48 hours; unresolved disputes may result in permanent suspension.

If you claim a transaction was unauthorized, contact live chat within 7 days with details. We investigate and may reverse the transaction if fraud is confirmed. If the outcome depends on your game history or account behaviour, we provide detailed evidence and explain our decision in writing.

Email [email protected] with your full account email, account ID and a request for data export. We compile and send your personal data, payment history and game records within 14 days in a readable format at no charge.

No. Registering multiple accounts using the same name, email, payment method or device violates our terms. We use automated detection and may close duplicate accounts and forfeit any balance. Repeated violations can result in permanent platform ban.

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