Privacy Policy Questions Answered
We collect your name, email, phone number, date of birth, and address during account creation. When you deposit via DANA, OVO, GoPay or QRIS, we record transaction amounts and timestamps. We also track your IP address, browser type, and game activity to personalize your experience and prevent fraud.
Your payment credentials are encrypted before transmission and never stored in full on our servers. DANA, OVO, GoPay and QRIS transactions are processed through secured payment gateways with additional fraud checks. We verify each withdrawal manually before funds leave your account.
We do not sell your data. We may share essential information with payment processors, hosting providers, and fraud-detection services to operate the platform securely. All third parties sign confidentiality agreements and are bound by data-protection standards equivalent to ours.
Yes. Log into your account, go to Settings, then Privacy & Security, and select Download Data or Request Deletion. You'll receive a copy of all stored information within 10 business days. Deletion requests remove your account after a 30-day cooling-off period, where local law permits.
We retain active account data indefinitely while your account exists. After account closure, we keep records for one year to comply with local financial regulations. Transaction histories are archived for three years to verify payouts and detect money-laundering patterns.
Contact our support team immediately via live chat or email. We will reset your password, review your account activity, and flag any unauthorized transactions. If fraud is detected, we'll freeze payouts and file a report with our payment processor.
Yes, we use cookies to manage your session, remember preferences, and measure platform performance. Most cookies are essential for login and account security. You can disable non-essential cookies in your browser settings, but this may limit functionality on our lobby and live tables.
