Reference

Your Rights and Our Legal Commitments

prada118 operates under a clear legal framework designed to protect your account data, your transaction records, and your rights as a user in Indonesia.

Data Privacy PolicyAccount Terms & ConditionsDANA, OVO, GoPay, QRIS Transaction RulesCookie & Tracking PolicyUser Rights & Requests

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How Our Policies Apply in Indonesia

prada118 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms are written with Indonesian account holders in mind, and all access to prada118 depends on local law. We do not override Indonesian regulations — where a rule exists in your jurisdiction, our policy aligns with it rather than competing against it. Your transaction history

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across DANA, OVO, GoPay and QRIS is retained under our data-retention schedule and may be referenced in any formal dispute you raise with us. Account registration, wallet activity and session logs are stored on secured servers with access restricted to authorised prada118 staff only. If you
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are based in Bandung or anywhere else in Indonesia and you have questions about which specific clause governs your account, our compliance team is reachable via live chat during operating hours. We update these terms when regulations change, and we notify you by email before changes
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take effect on your account.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Reach Our Compliance Team Directly

If you need to raise a legal concern, request your data, or dispute a transaction processed via DANA, OVO, GoPay or QRIS, three direct contact paths are open to you. Each channel is staffed by agents who can access your account record and escalate to our compliance team within one business day.

Team online

Live Chat Support

Our live chat is open 07:00–23:00 WIB daily. Use it to raise an urgent legal question or flag a disputed transaction on your account. An agent picks up your case within three minutes during peak hours.

Email Compliance Desk

Send a formal written request to our compliance email for data-access queries, account-closure requests, or policy clarifications. We acknowledge every email within 24 hours and resolve standard requests within five business days.

In-Account Help Centre

Log in, go to Account Settings, then select Help & Legal. From there you can submit a data-export request, download your transaction history across all payment methods, or open a formal dispute ticket directly.

SECURITY & DATA HANDLING

How prada118 Protects Your Account Data

We apply technical and procedural controls at every layer of your account — from the moment you deposit via QRIS to the moment you withdraw to OVO.

Encrypted Data Storage

All personal data — including your name, phone number and payment-method identifiers for DANA, OVO, GoPay and QRIS — is…

Cookie Policy Transparency

We use session cookies for login continuity and analytics cookies to understand lobby usage.

Account Security Controls

Two-factor authentication is available on all accounts via SMS to your registered Indonesian mobile number.

Data Retention Schedule

Transaction records are retained for a minimum of five years to meet Indonesian financial-record requirements.

Access Request Process

You have the right to request a full export of the data we hold about you.

Who to Contact for Changes

To correct inaccurate personal data, update your registered payment method, or escalate an unresolved legal concern, address your request to…

Common Legal Questions from Our Users

The questions below reflect what Indonesian account holders ask most when reviewing our terms. If your question is not covered here, open a ticket through the in-account Help & Legal menu and our compliance team will respond within one business day.

Access to and eligibility for our platform depends on local law. We encourage you to check the regulations in your province before opening an account. Our terms do not override Indonesian law in any jurisdiction.

We collect your registration details, login session data, and transaction records linked to DANA, OVO, GoPay or QRIS. We do not collect data beyond what is needed to operate your account and meet financial-record requirements.

Log in and go to Account Settings, then Help & Legal, and select Data Export Request. Alternatively, email our compliance desk with your account ID. We deliver your export within seven business days in a machine-readable file.

Yes. Submit an account-closure and data-deletion request via the Help & Legal menu or by email. Non-financial data is deleted within 90 days of closure. Transaction records are retained for five years under Indonesian financial regulations.

Every payment transaction is logged with a timestamp, method identifier and amount, and stored under AES-256 encryption. You can download your full transaction history at any time from the Account Settings panel for your own records.

Open a dispute ticket via live chat (07:00–23:00 WIB) or email the compliance desk with your account ID and transaction reference. We acknowledge disputes within 24 hours and aim to resolve them within five business days.

We notify you by email to your registered address before any material change to our terms takes effect. The updated version is also posted in the Legal section of the site with a clear effective date visible at the top of the page.

Your Rights and Our Legal Commitments

Reach Our Compliance Team Directly

Live Chat Support

Email Compliance Desk

In-Account Help Centre

How prada118 Protects Your Account Data

Encrypted Data Storage

Cookie Policy Transparency

Account Security Controls

Data Retention Schedule

Access Request Process

Who to Contact for Changes

Common Legal Questions from Our Users

01 Is using prada118 legal in Indonesia?

02 What personal data does prada118 collect from my account?

03 How do I request a copy of my personal data?

04 Can I ask prada118 to delete my account and data?

05 How are my DANA, OVO, GoPay and QRIS transactions protected legally?

06 What happens if I dispute a transaction on my account?

07 How will I know when the legal terms change?

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